I have just finish a spell of night duty, which turned out to be unusually beneficial from an energy consumption point of view. During one of the quiet spells I was reading "The Sunday Post" and came across "Raw Deal" - a consumer help section. I remembered that "Raw Deal" had helped me sort out a problem I had 20 years ago with British Telecom. So I decide - nothing ventured nothing gained. I have therefore written to them detailing what has transpired over the past decade. I have nothing to lose.