Archive - Adversities of life in the 21st Century

Power Systems

by osmodiar @ 23/03/09 – 22:45:45

Filled out form supplied by Power Systems to allow investigation/upgrading of the shared cable head. Posted today. Need to speak to next door neighbour to see if he has completed his form yet. It seems he has had as many problems as I have had, trying to find power ratings of things like water heaters and Power Showers even cookers. I'm not quite sure why this information is required prior to an inspection visit, but can see the need for it as an indicator of the necessity for fuse upgrade.

We have also contacted Colin Pensom to let him know the current state of affairs. I'm still not convinced that he is genuinely interested in helping us. I still believe it is a paper exercise designed to distract the inattentive. I have also written to Rodger Jeffries again detailing why I believe that the Ombudsman Service did not carry out a good and proper investigation. I don't expect to get anywhere with this pursuit, however at least I get my point across.

At this juncture in time I would advise anyone with any complaint against a utility company - don't use the Ombudsman Service - its a waste of time and resources. Instead I would recommend the Citizens Advice Bureau. At least they genuinely try to help.

Power Systems in contact

by osmodiar @ 06/03/09 – 21:48:13

I received a letter from a Shona Drummond, who seemingly works for Power Systems - which incidentally is a branch of Scottish Power; not a separate company as I was lead to believe. She has requested a rough guide to our power usage, to determine if an upgraded fuse is required at the cable head. She has also requested the same information from our next door neighbour at 108.

I contacted her by telephone just to let her know that all four properties in our block are connected through the one central cable head. Again, she was under the impression that only two of the four properties were connected at this cable head. Does this not strike anyone as odd? The fact that members of the same company, looking at presumably the same plans, cannot agree on whether a cable head supplies two or four properties. Does that not constitute a problem in itself?

I can assure anyone working at Power systems that; when the power was switched off at number 108 to repair what Frank says, was a burning fuse at 106, our power at 110 definitely went off too. Unfortunately I do not know about the power at 112. However, as three of the four properties in the block were definitely switched off, and Paul Sweeney and Frank of Power Systems said all four properties were linked, I'd say its safe to assume that the power at 112 was off too.

Incidentally the electricians who came to repair the fuse could not tell who the burning fuse belonged to so switched the power to all the properties off. So how then was Frank adamant that the burning fuse was not ours, but indeed belonged to 106?

Letters from Scottish Power

by osmodiar @ 04/03/09 – 00:03:54

I received my latest letter from Scottish Power today. As much as I distrust the motives, it appears that Mr Pensom is following through with his assertion that he wants to help us. I, for my part still believe it is just a ruse to get us to pay more money again. However I said I would give him a chance and so far it appears he has passed my concerns on to Power Systems regarding the cable head. What happens next is anybodys guess. I am still of a mind to keep plugging away with my complaint, but I'll give him some time to see if he can change my opinion.

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