Spent this evening writing my response to the latest letter received from the Ombudsman Service. I decided that I should reject the offer made before contacting the Ombudsman, since no other offer has been made. Tomorrow I shall contact a firm of solicitors in order to assess my chances should I take the matter to court.
I am completely disillusioned by all forms of regulatory bodies at present. No-one it seems is prepared to stand up and say what is or isn't right anymore. As an example - I informed the Ombudsman that since my house had the new digital meter fitted we had used around 6000 units less in 1 year than all previous years. The response from the Ombudsman service was "An Ombudsman's decision cannot be overturned". What does that mean to you????
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